We typically process orders within 24-48 hours. This includes order verification, quality control, and packaging. Please note that orders are not processed or shipped on weekends or holidays.
The delivery time of your package depends on the location. Within the European Union (EU), it typically takes an average of 3 business days for delivery. For orders outside the EU, the average delivery time is 5-7 business days. Please note that these timeframes are approximate and may vary due to factors beyond our control, such as customs procedures and transportation delays.
We offer a 14-day return policy. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with all tags attached. Please note that we only accept returns sent by DHL or FedEx. Late returns or returns sent by postal services cannot be accepted.
If a wrong or damaged item was sent to you, we will provide a return label, and you will receive a full refund once the parcel is returned to us. We reserve the right to inspect the returned item to determine if it qualifies as wrong or damaged.
If you change your mind, we will refund the cost of the product only. Return shipping costs will be your responsibility.
Yes, we offer worldwide shipping. Wherever you are located, we can deliver our products to you. However, please note that delivery times may vary depending on the destination and local customs procedures.
Yes, we guarantee that all our products are 100% original and are directly purchased from the brands, official distributors, and licensees. Each product comes with its original tag and box unless otherwise stated.
When shipping to countries outside the European Union (EU), customs charges or import duties may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the customer. Please check with your local customs office for more information on applicable charges.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. The available payment methods will be displayed during the checkout process.
If you have any issues with your order or need further assistance, please contact our customer support team at [email address]. We will be happy to assist you.